Frequently Asked Questions

Find answers about sizing, print-on-demand, delivery and your BONBOZZ order.

How do I choose the right size?

Compare the size guide on the specific product page. Fits vary between styles. Check whether the guide uses body or garment measurements, and which units it uses. An oversized cut is already relaxed, so a larger size is not automatically needed. More about materials, fit and care.

What does made to order mean?

BONBOZZ works with Printful. The item is made or customised with the selected design and then shipped. The base products or materials may have been manufactured earlier. How production works.

When will my order arrive?

Total delivery time includes production and the subsequent transit time. It depends on the item, its availability and the destination. Refer to the delivery information for your specific order. Please include your order number when asking about its status.

Will all my items arrive in one parcel?

Not always. Different items may be produced, packed and shipped separately. Parts of the same order can therefore arrive at different times. Calculated shipping charges are shown at checkout before you place the order.

What should I do if an item is damaged or faulty?

Email shop@bonbozz.eu with your order number and a description of the issue. A clear photo helps us review it. Please do not send payment details or identity documents.

Where can I find withdrawal and return information?

The conditions and form are available in our withdrawal policy. BONBOZZ is your contact for questions about the process. Open the contact form.

Another question?

Contact BONBOZZ or explore the BONBOZZ edit.